Privacy policy

Protecting your privacy is important to us. Please note the following points of our privacy policy.


The privacy policy applies to the website: (including all sub-pages).

Use of personal data

Personal data are all details and information relating to an identified or identifiable person. In addition to your contact details such as name, telephone number, address or e-mail address as well as other information that you provide, for example, when registering or placing an order, this may also include the IP address that we register when you visit our website and that we combine with other information such as the pages visited and reactions to information displayed on our website.

Basically, you can visit our website without having to provide any personal information. Only impersonal usage data such as your IP address, the last page visited, the browser used, date, time, etc. are evaluated anonymously for the purpose of recognising trends and improving our online offer (“Google Analytics”). No conclusions about your person are drawn from this.

For the purpose of improving the quality of our service, we ask you to voluntarily provide data in certain areas (e.g. name, address, telephone number, e-mail address, which information and services you are interested in, etc.). Providing your data is essential for online orders.

No disclosure of personal information

Your personal data will not be sold or shared with third parties outside Dr. Falk Pharma AG. Exceptions: Safety-related and/or medical information, which is subject to legislation on therapeutic products that obliges us to pass on data, may be transmitted to the appropriate offices. External service providers who process your enquiry or order on our behalf have access to the necessary personal data.

Cookies and comparable technologies

We use various technologies on our website that allow us and third parties engaged by us to recognise you during your use of our website and possibly to track you across several visits. The aim is essentially to distinguish access by you from access by other users to guarantee the functionality of the website and to enable us to perform analysis and personification. We do not intend to determine your identity, even if this is possible where we or third parties engaged by us are able to identify you by combining this with registration data. However, even without registration data, the technologies we use are designed in such a way that you are recognised as an individual visitor each time you access the website, for example by our server (or third-party servers) that assign a specific identification number to you or your browser (so-called “cookie”).

Cookies are individual codes (e.g. a serial number) that our server or the server of our service providers or advertising partners transmit to your system when you connect to our website and that your system (browser, mobile) accepts and stores until the set expiry time. Your system transmits these codes to our server or the third-party server with each additional access. In this way, you are recognised even if your identity is unknown. Other technologies may also be used to recognise you with some likelihood (i.e. distinguish you from other users), such as “fingerprinting”. Fingerprinting combines your IP address, the browser you use, screen resolution and other information that your system communicates to each server, resulting in a more or less unique fingerprint.

Whenever you access our website, your visits can be tracked. You can, however, set your browser to block or deceive certain types of cookies or alternative technologies, or to delete existing cookies. You can also add software to your browser that blocks certain third-party tracking. You can find more information on the help pages of your browser (usually under the keyword “Privacy”) or on the websites of the third parties set out below.

A distinction is made between the following categories of “cookies” (including other technologies):

Necessary cookies:

Some cookies are necessary for the functioning of the website or for certain features. For example, they ensure that you can move between pages without losing information that was entered in a form. They also ensure that you remain logged in. These cookies only exist temporarily (“session cookies”). If you block them, the website may not work properly. Other cookies are necessary for the server to store options or information (that you have entered) beyond a session (i.e. a visit to the website) if you use this function (e.g. language settings, consent, automatic log-in functionality, etc.). These cookies have an expiry date of up to [24] months.

Performance cookies:

In order to optimise our website and related offers and to better adapt them to the needs of users, we use cookies to record and analyse the use of our website, potentially beyond one session. We use third-party analytics services for this purpose. We have listed these below. Performance cookies also have an expiry date of up to 24 months. Details can be found on the websites of the third-party providers.

We currently use offers from the following service providers:

Google Analytics and Google Optimize: Google LLC is the provider of the “Google Analytics” and “Google Optimize” services. Google Ireland Ltd. is the controller (both “Google”). Google tracks the behaviour of visitors to our website (duration, page views, geographic region of access, etc.) through performance cookies (see above) and on this basis creates reports for us about the use of our website. We have configured the service so that the IP addresses of visitors are truncated by Google in Europe before forwarding them to the United States and then cannot be traced back. Google provides us with reports and may therefore be considered our processor, but it also processes data for its own purposes. Google may be able to draw conclusions about the identity of visitors based on the data collected, create personal profiles and link this data with the Google accounts of these individuals. Information on how Google Analytics protects data can be found here:, and if you have a Google account, you can find further information on how Google processes data here:

Questions about data protection

Please send any questions or requests for information, correction or deletion by email to Dr. Falk Pharma AG:

Last updated: 21 February 2022